Surface pro 4 安装系统后无法触控

求助答疑
1
  • :warning: 请注意一定要按照模版填写以下信息，否则社区人员将无法了解你所遇到的问题。
  • :mag: 请在发帖前在社区中进行相关问题搜索，以避免重复提问。

:pushpin:问题描述

安装for you v18后无法使用触屏

请详细描述您所遇到的问题：

  • 描述内容：

:computer:系统与设备信息

surface pro 4

  • 硬件与系统配置：

    • 处理器：
    • 显卡：（如有独立显卡，请标明）
    • RAM（运行内存）：
    • 存储容量：
    • FydeOS版本：

  • 相关系统日志：

    • 访问 Chromium 浏览器并输入 /var/log/messages 以获取日志。
    • 日志内容：

注：若丢失 FydeOS 订阅，请参考此篇 FAQ 进行处理。

2

你写一下具体的配置，看看是不是某个配置的触屏不一样

3

我也遇到了相同的问题，V18.0触摸屏不工作。

  • 设备型号&信息：
    surface pro 4（i5 6300U, 4G DDR3, 512G SSD）

  • 系统版本：
    FydeOS for You (Surface Pro 4)，v18.0

  • 系统日志：
    2024-05-27T11:33:52.733143Z INFO periodic_scheduler[1728]: cleanup_logs: job completed
    2024-05-27T11:34:03.161198Z INFO dlcservice[1545]: INFO dlcservice: [dlc_base.cc(939)] Enabling DLC=sr-bt-dlc reserve.
    2024-05-27T11:34:03.161801Z INFO dlcservice[1545]: INFO dlcservice: [dlc_base.cc(918)] Changing DLC=sr-bt-dlc state to INSTALLING
    2024-05-27T11:34:03.211308Z WARNING dlcservice[1545]: WARNING dlcservice: [dlc_base.cc(352)] Verification failed for image file: /var/cache/dlc/sr-bt-dlc/package/dlc_a/dlc.img. Expected: 63649897548B4AB54AA44E72D1CDCE797A4478E3ACC1DFC58988771DF130B85F Found: D4AFC7DB5655884EA713B0EDFF6AD7F8CF71042B92F9C8953E254CA4122CB20E
    2024-05-27T11:34:03.256501Z WARNING dlcservice[1545]: WARNING dlcservice: [dlc_base.cc(352)] Verification failed for image file: /var/cache/dlc/sr-bt-dlc/package/dlc_a/dlc.img. Expected: 63649897548B4AB54AA44E72D1CDCE797A4478E3ACC1DFC58988771DF130B85F Found: D4AFC7DB5655884EA713B0EDFF6AD7F8CF71042B92F9C8953E254CA4122CB20E
    2024-05-27T11:34:03.256533Z INFO dlcservice[1545]: INFO dlcservice: [dlc_service.cc(294)] Sending request to update_engine to install DLC=sr-bt-dlc
    2024-05-27T11:34:03.257481Z WARNING cras_server[1573]: download_supported_dlc: retry downloading sr-bt-dlc, attempt #6.
    2024-05-27T11:34:03.258683Z ERR dlcservice[1545]: ERROR dlcservice: [dlc_service.cc(392)] GetDlc(…): Domain=dbus, Code=org.chromium.DlcServiceInterface.INVALID_DLC, Message=Passed unsupported DLC=nc-ap-dlc
    2024-05-27T11:34:03.260209Z ERR dlcservice[1545]: ERROR dlcservice: [dlc_service.cc(392)] GetDlc(…): Domain=dbus, Code=org.chromium.DlcServiceInterface.INVALID_DLC, Message=Passed unsupported DLC=nc-ap-dlc
    2024-05-27T11:34:03.260228Z ERR dlcservice[1545]: ERROR dlcservice: [dlc_service.cc(222)] Failed to install DLC=nc-ap-dlc
    2024-05-27T11:34:03.260239Z ERR dlcservice[1545]: ERROR dlcservice: [dlc_service.cc(181)] [CoreServicesAlert] Failed to install DLC=nc-ap-dlc
    2024-05-27T11:34:03.260321Z INFO dlcservice[1545]: INFO dlcservice: [metrics.cc(71)] InstallResult metric sent:5
    2024-05-27T11:34:03.260523Z WARNING cras_server[1573]: cras_dlc_install(nc-ap-dlc) failed: D-Bus failure: Passed unsupported DLC=nc-ap-dlc
    2024-05-27T11:34:03.260540Z ERR cras_server[1573]: download_supported_dlc: unable to connect to dlcservice during cras_dlc_install.
    2024-05-27T11:34:03.260549Z WARNING cras_server[1573]: download_supported_dlc: retry downloading nc-ap-dlc, attempt #6.
    2024-05-27T11:34:10.010043Z WARNING iioservice[767]: WARNING iioservice: [samples_handler_base.cc(50)] (3) SampleTimeout(): Sample timed out on client with id: 0
    2024-05-27T11:34:33.942542Z ERR dlcservice[1545]: ERROR dlcservice: [dlc_service.cc(609)] HandleStatusResult(…): Domain=dlcservice, Code=failedInstallInUpdateEngine, Message=update_engine indicates reporting failure.
    2024-05-27T11:34:33.942734Z INFO dlcservice[1545]: INFO dlcservice: [dlc_base.cc(918)] Changing DLC=sr-bt-dlc state to NOT_INSTALLED
    2024-05-27T11:34:33.942941Z INFO dlcservice[1545]: INFO dlcservice: [dlc_base.cc(796)] Skipping delete for reserved DLC=sr-bt-dlc
    2024-05-27T11:34:33.943170Z INFO dlcservice[1545]: INFO dlcservice: [metrics.cc(71)] InstallResult metric sent:4
    2024-05-27T11:34:36.919968Z NOTICE temp_logger[11373]: acpitz:31C acpitz:0C acpitz:24C acpitz:31C pch_skylake:29C x86_pkg_temp:33C PL1:15.000W
    2024-05-27T11:34:47.886270Z INFO root[11429]: fydeos-license-utils get disk /dev/nvme0n1 serial by lsblk
    2024-05-27T11:34:47.887656Z INFO root[11430]: fydeos-license-utils get fix id by disk serial
    2024-05-27T11:35:13.169709Z ERR wpa_supplicant[769]: dbus: wpa_dbus_property_changed: no property SignalChange in object /fi/w1/wpa_supplicant1/Interfaces/0
    2024-05-27T11:35:36.975045Z NOTICE temp_logger[11559]: acpitz:30C acpitz:0C acpitz:24C acpitz:31C pch_skylake:29C x86_pkg_temp:33C PL1:15.000W
    2024-05-27T11:36:18.057807Z WARNING iioservice[767]: WARNING iioservice: [samples_handler_base.cc(50)] (3) SampleTimeout(): Sample timed out on client with id: 0
    2024-05-27T11:36:37.049362Z NOTICE temp_logger[11661]: acpitz:30C acpitz:0C acpitz:24C acpitz:31C pch_skylake:29C x86_pkg_temp:32C PL1:15.000W
    2024-05-27T11:37:08.543173Z ERR shill[884]: ERROR shill: [rtnl_message.cc(1104)] RTNL address message does not have a valid IFA_ADDRESS
    2024-05-27T11:37:37.117294Z NOTICE temp_logger[11766]: acpitz:30C acpitz:0C acpitz:24C acpitz:31C pch_skylake:29C x86_pkg_temp:33C PL1:15.000W

4

官方测试机也是 i5-6300U 的配置，无法复现问题。论坛最近也有其他用户是同样配置的，触控也没有问题。如果是同一配置不同批次的配件不同，那暂时无法解决，我们没有不同批次的测试机。以前很少有同款机器触控设备有不同表现的状况，去年开始针对 Surface Pro 4 的触屏反馈出现得比较多，我怀疑是市面上出现了一批配件不同的 Surface Pro 4，并且只出现在中国市场，海外用户没有反馈该问题的。