付费后并没有通过OTA升级到v19

求助答疑
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:pushpin:问题描述

请详细描述您所遇到的问题：

  • 描述内容：
    付费后并没有通过OTA升级到v19

:computer:系统与设备信息

  • 硬件与系统配置：

    • 处理器：Intel(R) Core™ i5-6200U CPU @ 2.30GHz (4 threads, 2.80GHz)
    • 显卡：集显
    • RAM（运行内存）：8G
    • 存储容量：256G
    • FydeOS版本：FydeOS for PC (hd), v18.1

  • 相关系统日志：

    • 访问 Chromium 浏览器并输入 /var/log/messages 以获取日志。
    • 日志内容：
      2024-12-07T13:47:06.123588Z INFO periodic_scheduler[1600]: cleanup_logs: job completed
      2024-12-07T13:47:06.679133Z INFO dlcservice[1553]: INFO dlcservice: [dlc_base.cc(939)] Enabling DLC=sr-bt-dlc reserve.
      2024-12-07T13:47:06.679607Z INFO dlcservice[1553]: INFO dlcservice: [dlc_base.cc(918)] Changing DLC=sr-bt-dlc state to INSTALLING
      2024-12-07T13:47:06.723576Z WARNING dlcservice[1553]: WARNING dlcservice: [dlc_base.cc(352)] Verification failed for image file: /var/cache/dlc/sr-bt-dlc/package/dlc_b/dlc.img. Expected: F3D9DC21FA032136E9A70944BA44493B849AFC41934A9FDEE3210EE0276A73A6 Found: D4AFC7DB5655884EA713B0EDFF6AD7F8CF71042B92F9C8953E254CA4122CB20E
      2024-12-07T13:47:06.761941Z WARNING dlcservice[1553]: WARNING dlcservice: [dlc_base.cc(352)] Verification failed for image file: /var/cache/dlc/sr-bt-dlc/package/dlc_b/dlc.img. Expected: F3D9DC21FA032136E9A70944BA44493B849AFC41934A9FDEE3210EE0276A73A6 Found: D4AFC7DB5655884EA713B0EDFF6AD7F8CF71042B92F9C8953E254CA4122CB20E
      2024-12-07T13:47:06.761951Z INFO dlcservice[1553]: INFO dlcservice: [dlc_service.cc(294)] Sending request to update_engine to install DLC=sr-bt-dlc
      2024-12-07T13:47:06.762863Z WARNING cras_server[1601]: download_supported_dlc: retry downloading sr-bt-dlc, attempt #5.
      2024-12-07T13:47:06.763909Z ERR dlcservice[1553]: ERROR dlcservice: [dlc_service.cc(392)] GetDlc(…): Domain=dbus, Code=org.chromium.DlcServiceInterface.INVALID_DLC, Message=Passed unsupported DLC=nc-ap-dlc
      2024-12-07T13:47:06.764904Z ERR dlcservice[1553]: ERROR dlcservice: [dlc_service.cc(392)] GetDlc(…): Domain=dbus, Code=org.chromium.DlcServiceInterface.INVALID_DLC, Message=Passed unsupported DLC=nc-ap-dlc
      2024-12-07T13:47:06.764915Z ERR dlcservice[1553]: ERROR dlcservice: [dlc_service.cc(222)] Failed to install DLC=nc-ap-dlc
      2024-12-07T13:47:06.764923Z ERR dlcservice[1553]: ERROR dlcservice: [dlc_service.cc(181)] [CoreServicesAlert] Failed to install DLC=nc-ap-dlc
      2024-12-07T13:47:06.764983Z INFO dlcservice[1553]: INFO dlcservice: [metrics.cc(71)] InstallResult metric sent:5
      2024-12-07T13:47:06.765111Z INFO kernel: [ 315.217531] pcieport 0000:00:1c.0: AER: Corrected error received: 0000:00:1c.0
      2024-12-07T13:47:06.765121Z ERR kernel: [ 315.217544] pcieport 0000:00:1c.0: AER: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID)
      2024-12-07T13:47:06.765124Z ERR kernel: [ 315.217546] pcieport 0000:00:1c.0: AER: device [8086:9d13] error status/mask=00000001/00002000
      2024-12-07T13:47:06.765133Z ERR kernel: [ 315.217547] pcieport 0000:00:1c.0: AER: [ 0] RxErr (First)
      2024-12-07T13:47:06.765154Z WARNING cras_server[1601]: cras_dlc_install(nc-ap-dlc) failed: D-Bus failure: Passed unsupported DLC=nc-ap-dlc
      2024-12-07T13:47:06.765173Z ERR cras_server[1601]: download_supported_dlc: unable to connect to dlcservice during cras_dlc_install.
      2024-12-07T13:47:06.765181Z WARNING cras_server[1601]: download_supported_dlc: retry downloading nc-ap-dlc, attempt #5.
      2024-12-07T13:47:10.748837Z ERR dlcservice[1553]: ERROR dlcservice: [dlc_service.cc(609)] HandleStatusResult(…): Domain=dlcservice, Code=failedInstallInUpdateEngine, Message=update_engine indicates reporting failure.
      2024-12-07T13:47:10.748919Z INFO dlcservice[1553]: INFO dlcservice: [dlc_base.cc(918)] Changing DLC=sr-bt-dlc state to NOT_INSTALLED
      2024-12-07T13:47:10.748990Z INFO dlcservice[1553]: INFO dlcservice: [dlc_base.cc(796)] Skipping delete for reserved DLC=sr-bt-dlc
      2024-12-07T13:47:10.749076Z INFO dlcservice[1553]: INFO dlcservice: [metrics.cc(71)] InstallResult metric sent:4
      2024-12-07T13:47:11.919204Z INFO periodic_scheduler[3650]: cros-machine-id-regen: running /usr/sbin/machine-id-regen --reason=periodic --minimum_age=21600
      2024-12-07T13:47:11.935485Z INFO machine-id-regen[14154]: Not regenerating since we did so 318 seconds ago
      2024-12-07T13:47:11.937664Z INFO periodic_scheduler[3650]: cros-machine-id-regen: job completed
      2024-12-07T13:47:12.119942Z INFO periodic_scheduler[3954]: trim: running chromeos-trim
      2024-12-07T13:47:12.212689Z INFO periodic_scheduler[3954]: trim: job completed

注：若丢失 FydeOS 订阅，请参考此篇 FAQ 进行处理。

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Verification failed for image file: /var/cache/dlc/sr-bt-dlc/package/dlc_b/dlc.img. Expected: F3D9DC21FA032136E9A70944BA44493B849AFC41934A9FDEE3210EE0276A73A6 Found: D4AFC7DB5655884EA713B0EDFF6AD7F8CF71042B92F9C8953E254CA4122CB20E

设置那边报什么错？

升级流程可以参考本视频